Frequently asked questions

Shipping alcohol directly to consumers is regulated by individual state laws, which can vary significantly. Some states have restrictions or outright prohibitions on direct-to-consumer alcohol shipments due to concerns about:

Underage Drinking: Ensuring alcohol is not accessible to minors.

Taxation: Proper collection of state taxes on alcohol sales.

Local Business Protection: Protecting in-state alcohol retailers and distributors.

PROHIBITED STATES: Alabama, Arkansas, Delaware, Mississippi, Oklahoma, Rhode Island, Utah

Yes.

To ensure the safe delivery of your product and avoid damage, we limit orders to 35lbs or approximately:

• Six (6) 6packs of beer
• Six (6) 750ml spirit bottles
• Four (4) Crooked Palm variety packs
• Eight (8) Crooked Palm 4packs

Additionally, some states impose limits on the quantity of alcohol that can be shipped to an individual consumer within a certain timeframe. For example:

• Connecticut: Consumers are limited to 2 cases per person shipped directly to them every 2 months.
• Virginia: Consumers are limited to 2 cases shipped directly to them per month.

Please refer to your state's regulations or contact our customer service for specific quantity restrictions.

No, even in states where we can legally ship alcohol, certain counties or municipalities (known as "dry" areas) prohibit the sale and delivery of alcoholic beverages. It is the customer's responsibility to ensure compliance with local laws. Orders placed for delivery to restricted areas will be canceled and refunded.

Once your order is placed, our typical processing and shipping times are as follows:

Processing Time: 2-3 business days to prepare your order for shipment.

Shipping Time: 3-7 business days, depending on your location.

Please note that these times may vary based on factors such as order volume, holidays, and carrier delays. We will provide tracking information once your order has shipped.

Yes, federal law requires that all alcohol deliveries be received by individuals who are at least 21 years old. Our delivery carriers are mandated to check a valid government-issued photo ID upon delivery to verify the recipient's age. If no eligible individual is available to accept the delivery, the package will not be left, and re-delivery or pickup arrangements will need to be made.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status and estimated delivery date of your package. If you have any questions or concerns about your shipment, please contact our customer service team for assistance.

If you receive a damaged or incorrect order, please contact our customer service team within 48 hours of delivery. Provide your order number, a description of the issue, and any relevant photos. We will work diligently to resolve the problem, which may include sending a replacement or issuing a refund, depending on the situation.

You can reach our customer service team through the following methods:

Email: merchandise@islamoradabeverages.com

Call: 305-508-9093 ext 3

Website Form: HERE

To ensure compliance with state and federal alcohol shipping regulations we limit cart totals to 12 items per order.